Privacy Policy

1. Introduction

MatchMyStudy respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how MatchMyStudy collects, uses, stores, and protects personal information when you use our website and services.

By using MatchMyStudy, you acknowledge that your personal data may be processed as described in this Privacy Policy.

2. Data Controller

3. Personal Data We Collect

Depending on how you use MatchMyStudy, we may process the following categories of personal data:

• Account information: email address, password credentials handled by our authentication provider, and account role.
• Profile information: information that you choose to provide as part of your MatchMyStudy profile.
• Consultant information: information provided by consultants when creating or maintaining consultant profiles.
• Reviews and feedback: information submitted through consultant reviews and ratings.
• Verification information: information submitted by consultants as part of verification or claim processes.
• Technical information: information that may be generated automatically when you access and use the website, such as technical and security information.

4. How We Use Personal Data

We use personal data where necessary to operate and improve MatchMyStudy and provide its features.

• To create and manage user accounts.
• To authenticate users and maintain account security.
• To provide student and consultant features.
• To display consultant profiles and relevant information.
• To manage reviews and ratings.
• To process consultant verification requests.
• To prevent misuse, fraud, and security problems.
• To maintain and improve the MatchMyStudy platform.
• To comply with applicable legal obligations.

5. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal data on one or more lawful bases depending on the purpose of the processing.

• Performance of a contract: where processing is necessary to provide services or manage your account.
• Legitimate interests: where necessary to operate, secure, maintain, and improve the platform, provided that these interests do not override your rights.
• Legal obligations: where processing is necessary to comply with applicable laws and regulations.
• Consent: where we specifically ask for your consent and applicable law requires consent.

6. Service Providers

MatchMyStudy uses third-party service providers to operate parts of the platform. These providers may process personal data on our behalf where necessary to provide their services.

MatchMyStudy currently uses Supabase for authentication and database services. Information required to create and manage your account may therefore be processed through Supabase.

7. When We Share Information

We do not sell your personal data.

Personal data may be shared with service providers that help us operate MatchMyStudy, where necessary and subject to appropriate safeguards.

We may also disclose information where required by law, legal proceedings, or a lawful request from an authority.

8. Publicly Visible Information

Some information provided by consultants may be displayed publicly on MatchMyStudy so that students can discover and evaluate consultants.

Consultants should not submit sensitive personal information or information that they do not want to be publicly displayed unless MatchMyStudy specifically requests it for a legitimate purpose.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining security, resolving disputes, and complying with legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

10. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss, or destruction.

However, no internet-based service can guarantee complete security.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

• The right to access your personal data.
• The right to correct inaccurate information.
• The right to request deletion of your personal data.
• The right to request restriction of processing in certain circumstances.
• The right to object to certain processing activities.
• The right to data portability where applicable.
• The right to withdraw consent where processing is based on consent.

To exercise your rights, contact us using the contact details provided below.

12. Complaints

If you believe that your data protection rights have not been respected, you may contact us first. You may also have the right to lodge a complaint with the relevant data protection supervisory authority.

13. Children

MatchMyStudy is not intended to knowingly collect personal data from children in circumstances where applicable law requires parental consent.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to MatchMyStudy, our data processing practices, or applicable legal requirements. The latest version will always be published on this page.